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FAQs

Products

Currently the meals have been approved to last 9 days from the cooking date. We will normally cook on Wednesdays, therefore they will expire on the following Wednesday. The expiry date is printed on the label on the sleeve.

We are currently waiting for lab test results to return accurate nutritional information for each dish. Once these are ready, they will be displayed on the website and on the packaging label. Our meals are not classed as pre-packaged as we cook them after you have placed your order, therefore we do not have a legal obligation to provide nutritional information.

We do not recommend you freeze the meals as this will deteriorate the quality of the meals. However it is possible to safely store them in the freezer for up to a month. Make sure you either defrost the meal first or add 10 more minutes to the cooking time in the oven or another 2-3 minutes in the microwave. Important thing is that your food is piping hot at (75 ℃ throughout) before serving.

Ordering

We currently only operate a weekly delivery on Friday. You’ll be able to select which Friday you’d like delivery at checkout, up to 2 months in advance. The order cut off time is 8pm on the previous Tuesday. For example if you’d like your order on Friday 30th July, you’ll need to order by 8pm on Tuesday 27th July.

Absolutely. If you change your mind, you’ll need to email us hello@yumshi.com before the cut off time on Tuesday 8pm prior to your delivery date. For example if your delivery is for Friday 30th July, you’ll need to tell us by 8pm on Tuesday 27th July. Unfortunately you won’t be able to cancel your order after the cut off time as we may have started cooking already.

There is no minimum order requirement. Delivery over £30 is FREE, and anything under is £5. We recommend you order a minimum of 6 meals for packaging sustainability as we currently only have one size of box.

Nope! You do not need to make any regular commitments. You have the flexibility to order whenever you want, and however many meals you’d like.

Packaging

Yes! We recommend you do, they can be used to keep food cool for lunchboxes and picnics or if you sprain your ankle. The contents inside them are food safe & non-toxic and can be disposed of in general waste or down the drain without harming the environment. The outer film is LDPE 4 and widely recycled.

Yep! 100% of our packaging is recyclable. The shipping box is made of cardboard, the tray sleeve is made of card, the insulation is made of recycled paper, the coolant gel pack outer film is made of LDPE 4, the tray and lidding film is made of PET.

We use LDPE 4 for the coolant gel packs and PET for the tray and lidding film, which contain recycled content and are all recyclable. We are constantly on the look-out for non-plastic alternatives, however currently there are no alternatives that conform to the same food safety and longevity standards of the products we use. However watch this space!

Delivery

The courier have been instructed to leave the parcel in a safe place. Due to the perishable nature of the meals, they will not be returned to the depot or redelivered.

The courier will deliver within 24 hours of collection from us. The coolant gel packs should keep the meals at a safe temperature during the transit time. On arrival it is advised that they be placed in your fridge as soon as possible. You must ensure that the meals are reheated properly according to the cooking instructions, and the contents have reached at least 75 degrees Celsius before consumption.

Firstly, we’re very sorry this has happened. Unfortunately this does happen every now and then. Please take some photographs and email them to us at hello@yumshi.com along with your order number and we’ll either send a refund for the damaged items or resend them on the next available delivery date.

Sorry, there must have been an issue on the courier's side, which is out of our control. The courier will have received instruction to destroy the parcel as the food would no longer be safe to eat. Please email us hello@yumshi.com along with your order number and we’ll either send a refund for missing delivery or resend them on the next available delivery date. If the courier does redeliver, please do not accept delivery or dispose of it if they do.

We rely on our third party courier service to safely deliver our packages to you in a timely manner. You should receive a text or email notification with an estimated time slot for delivery. If you are not happy with the service you received please email us hello@yumshi.com and we will investigate for you.

Complaints

We're really sorry you are not satisfied with the products/services we've provided. However we are here to listen! Please email us at hello@yumshi.com with your questions, concerns or comments.